Frequently Asked Questions
How can do I log into my customer account?
How to change my password?
How to update my personal information?
How do I unsubscribe from the newsletter?
How to register for the guarantee?
Do I require a customer account to place an order?
How to make an order?
Where to find my orders ?
How do I know if my order has been confirmed?
How do I track the delivery of my orders?
The item I want is no longer in stock. When will it be available?
Can I change/cancel my order once it has been placed?
I need to buy a spare part, can I do that?
What are the delivery times and charges?
To which countries can I receive delivery?
Which carrier will deliver my order?
Can I use a delivery address that is different to my billing address?
Will I be notified when my order has been shipped?
What type of notification will I receive once my package has arrived? (SMS, email, phone call...)
What happens if I cannot collect my package?
What to do if my order is defective or incomplete ?
How can I pay?
When will I be debited ?
How to use my promotional code?
What happens if my payment is not accepted?
Is the payment secure ?
How can I get an invoice ?
How do I return a product or my order ?
How can I track my return?
Which carrier will handle my return?
Do I have to cover the costs of my return?
How will I know that the Aquasphere After-sales Service has safely received my item?
Can I return an order when I have ordered from a retailer or Amazon?
Can I return a faulty product ordered from a retailer or Amazon ?
Can I return a defective product ordered on the website?
What are the conditions of return?
When will be my refound be made?
How does a refund with PayPal work?
Can the refound be made to a different payement method than the one used to place the order ?
How does my refund work if I used a promotional code when paying for my order?
Where to find the size guide?
Are mirrored goggles more fragile than other types of goggles?
Do mirrored goggles fog less than other types of goggles?
How do you clean mirrored goggles?
Why are my goggles fogging up?
Eagle Lens Guide