We pride ourselves in the quality of Products we produce. If you are unsatisfied with your purchase, we will gladly issue a refund within 90 days of the purchase. Items returned after 90 days of purchase will not be accepted. All returned Products must be in original unused condition, with all parts and accessories to be eligible for a refund.
Customers who have not purchased directly from Aqualung America should contact the retailer where the purchase was made for return inquiries.
Contact Customer Service at firstname.lastname@example.org to initiate a return. When emailing, be sure to include your order number, items to be returned and reason for return.
Customer Service will provide you with a pre-paid return shipping label to ship the product back to us via UPS.
You may choose to ship the product back using your own trackable method if you so choose rather than using the pre-paid shipping label.Shipping Back Your Return:
- Write return number clearly on the outside of the box, and place pre-paid shipping label on the outside of the original shipping box covering the original shipping label.
- Drop return off at any UPS Store or collection point.
- Ship your return to:
Aqualung America, Inc.
Aquasphere – Customer Returns
RMA # __________
2340 Cousteau Court
Vista, CA 92081
Please Note - a $7.50 charge will be deducted from your refund for using a pre-paid return shipping label.
Once your returned order has been received and the merchandise has been inspected, your return will be approved, and the reimbursement sent out. Please be aware that packages shipped to a different address, without the Return Number clearly on the outside of the package, or shipped Cash on Delivery (COD) will be refused. We will notify you once we have processed your return. Creation of tracking numbers can take up to 24 hours. Please allow up to 10 business days after we receive your return for your refund to be credited. No refunds or adjustments will be made for any of the original shipping costs or handling charges on the initial order.
If you have questions or need to contact our support team, they can be reached at (800) 775-3483.